Schedule a demo
CallSniper / Trust & data

Your recordings stay in a cloud Trinsic owns.

CallSniper is a service of Trinsic Technologies, Inc., and it runs on infrastructure Trinsic owns and manages. Your recordings, transcripts, and scores sit in an environment built for your account alone, and the model that reads them runs in that same cloud.

Recording path

The path a recording takes.

  1. 01Your phone system

    Recordings and their metadata are exported from the system the team already runs.

  2. 02Intake

    Files arrive by bulk upload on day one, or by a scheduled drop once that is set up. Each file carries its own status from the moment it lands.

  3. 03Processing

    Transcription, scoring, and tagging happen inside Trinsic's cloud after a recording arrives. The model that reads your calls runs in that same environment.

  4. 04Workspace

    Recordings are organized by client account. Agree who may access each account before sharing customer calls.

Confirm the transfer method before the first file moves.

What the private cloud means for your calls.

Where the software runs decides what happens to your audio, the model that reads it, and the results it produces.

  • 01

    Trinsic's own cloud

    CallSniper runs on infrastructure Trinsic owns and manages. Call audio stays inside that environment, and the model that transcribes and scores it runs there too, so recordings never travel to a public model provider.

  • 02

    Separate datasets

    Customer datasets do not intermingle. Your recordings, transcripts, and scores are held in your own environment rather than pooled with another company's calls.

  • 03

    Scored against your standards

    CallSniper scores recorded calls against the scorecard your team defines, so the standard applied to your calls is your own.

  • 04

    Your data stays yours

    Recordings, transcripts, and scores belong to you. Trinsic does not sell them, and any reuse beyond running your own service needs your written permission.

  • 05

    Optimization by the Trinsic team

    The Trinsic team configures the environment with you and keeps tuning it as accounts, scripts, and standards change. Ask what that support covers while you scope an evaluation.

Privacy is what the private cloud is for.

Trinsic typically requires a business associate agreement with each CallSniper customer, because recorded calls can carry protected health information. Call audio, transcripts, and scores stay inside the cloud Trinsic owns and operates, and the model that reads them runs in that same environment, so nothing travels to a public model provider.

No agency issues a certificate for software, so the questions worth asking are the ones a private cloud is built to answer: where the audio sits, who can open it, how long it is kept, and whose name is on the agreement.

What gets confirmed in writing.

  • The business associate agreement, and the person at Trinsic who signs it.
  • The transfer method, the accepted file formats, and the metadata that travels with each call.
  • Who can open a recording, a transcript, and a report on each client account.
  • How long audio, transcripts, and scores are kept, what deletion removes, and who confirms it.
  • The written permission needed before your recordings are used for anything beyond running your own service.

Bring these to the walkthrough. The team confirms each one for your accounts before a customer recording is sent.

Policies and product updates.

Find the website privacy policy, product direction, and application release information.

See it on a sample call first.

Walk through a sample recording with our team to see how the transcript, scorecard, and flagged moments fit together, then talk about your own calls.

Schedule a demo

Three questions about the data.

The questions operators ask before the first upload.

Where is call audio processed?

CallSniper runs in Trinsic's private cloud, on infrastructure Trinsic owns and manages. The model that transcribes and scores your calls runs in the same environment, so recordings never reach a public model provider. Ask the team to document the current subprocessors before you share files.

Do our calls sit alongside another customer's?

No. Customer datasets do not intermingle, and your recordings, transcripts, and scores are held in your own environment. They remain yours, and any reuse beyond running your own service needs your written permission.

What happens to recordings when an evaluation ends?

Ask how long recordings, transcripts, and scores are kept, how deletion works, and who can confirm it. Put the answer in the evaluation agreement before the first file moves.

Bring your data questions to the walkthrough.

Ask about the private cloud, access, retention, and deletion before you share customer recordings.

Schedule a demo