What’s next for CallSniper.
These product directions may change as the team learns from customers, and they do not carry committed release dates.
Where the product is headed.
Improvements focused on getting calls into review and helping teams act on them.
- 01
Faster call availability
Reduce the delay between a completed call and the moment it is available for review and notification.
- 02
More context for each call
Add fields that help reviewers understand why the caller contacted the team, what instruction applied, and whether the call has been reviewed.
- 03
Simpler scorecard setup
Make it easier to turn a team’s QA criteria into a working scorecard, with each criterion keeping the points the team set.
- 04
More controlled access
Continue work on role-based access so people can reach the calls and tools appropriate to their responsibilities.
- 05
Easier first evaluation
Develop a simpler path for prospective customers to upload calls and evaluate the product with less coordination.
Bring the workflow you want to improve.
Share your call volume, review process, phone platform, and access requirements with the team.