Built for the people responsible for every call.
CallSniper is a service of Trinsic Technologies, Inc., built for answering services and the teams that review recorded calls. It helps supervisors find the calls that need a human ear and see where coaching can improve the next conversation.
Set up around how your team already reviews calls.
CallSniper reviews recorded calls against the team’s own scorecard, surfaces the calls a supervisor should hear, and reports by agent and client account.
An evaluation starts with a sample call. Before customer recordings move, the team documents transfer, access, retention, and deletion requirements with you.
What to expect.
- A service of Trinsic Technologies, Inc.
- Built around recorded calls from answering services.
- Calls arrive through the API or a phone service upload.
- Scorecards are configured around each team's standards.
What the product does.
CallSniper transcribes recorded calls, scores each one against the standards a team sets, and reports results by agent and client account.
Every recording gets read.
Calls arrive through the API or a phone service upload and come back with a transcript, a score, and the passages a supervisor would want to hear. That holds for every call, however many come in.
How CallSniper worksYour standards decide the score.
A scorecard carries the criteria your operation reviews against and the failures you treat as critical, so a flagged call is one your team already cares about.
See scorecardsAudio stays in a cloud Trinsic owns.
Recordings are processed on infrastructure Trinsic owns and manages, and the model that transcribes and scores them runs in that same environment.
Trust and data
Built by Trinsic Technologies.
Trinsic has supported businesses with technology services since 2005. CallSniper grew from that work, for teams with more recorded calls than people to listen to them.
About TrinsicSee how CallSniper reviews a call.
Start with a sample call, then discuss an evaluation using your own recordings and scorecard.