Review the calls your scorecard flags.
CallSniper scores your recorded calls against your scorecard and links each result to the transcript, so supervisors have the evidence for the next coaching note.
Schedule a demo
Duncastle Dental GroupFlagged
Why it was flaggedFlagged
The agent never gave her name.
Every call that arrives through the API or a phone service upload gets a score.
Twelve weeks of scored calls show which agent is climbing, which one is slipping, and the step each of them misses most often.
Pick an agent and the chart redraws with their last twelve weeks.
Reporting by agent and accountPick an agent
This agentTeam average
Dana’s scores slipped for three weeks running, from 82% to 71%.
Her most common miss: not reading callback numbers back.
Sample data. Trends come from every scored call, not a sample of them.
Your team decides what a good call sounds like.
A missed callback confirmation can matter more than the wording of a greeting, so the checks come from your team’s own standards.
Select a check and the transcript highlights the line that earned or lost it.
How a score is traced67%Call score
4 of 6 checks passed
Call transcript
Thank you for calling Ferncrest Plumbing and Drain, how can I help?
My water heater is leaking all over the garage floor.
That sounds stressful. Let me get a technician out to you.
Please. It has been going for twenty minutes.
Is the water spreading toward anything electrical?
Not yet. This is Marcus Bell, and my number is 555-0147.
Got it. I am sending this to the on call technician now.
What the scorecard listened for
The greeting named the company, and the agent never said who she was.
Sample call. The checks come from your own scorecard.
Alerts go to the person each rule names.
Build rules around score, account, tags, or call length. Route standard issues into smart folders for management review, and send immediate alerts by email or Slack when a critical violation needs attention right away.
Drag the score and watch how many of the week’s calls the rule would catch.
Explore review workflowsWhen a call scores below 70%, file it in the Coaching folder and email the supervisor.
9 of this week’s 60 calls would be filed and flagged.
- Colin Dreyer, 67%, skipped past the caller’s problem.
- Priya Raghavan, 62%, never asked what the problem was.
- Dana Whitlock, 58%, never read the callback number back.
and 6 more
Sample week. Rules use your own scorecard and your own folders.
Bring scored calls to the client review.
Show the scorecard results and the calls behind them. When a contract names the share of calls to review, a scored month shows every call against it.
Client reporting- Reviewed by hand72 of 3,850 calls
- Reviewed by CallSniper3,850 of 3,850 calls
This client’s contract requires 10% of calls reviewed each month. That is 385 calls.
Sample month. Your contracts set the required share.
What CallSniper costs at your call volume.
Enter the calls you handle in a day. The rate card sets the license and the processing fee from there.
Your call volume.
91,250 calls a month, counted across the full year.
What is included
- 30,000 calls each month
- 500 GB audio storage
- 1 Mb bandwidth
Human review, for comparison
CallSniper at this volume
$2,908.75per month
91,250 calls processed at $0.032 each.
$2,220,795 less each year than reviewing this volume by hand.
Ask for a written proposalThe math is visible.
3,000 calls a day x 365 / 12 = 91,250 calls a month. The license covers the first 30,000, which leaves 61,250 calls at the 75,000 usage level, $0.0230 each.
$1,500.00 license + $1,408.75 processing = $2,908.75 a month, $34,905 a year. Human review of the same volume at $2.06 a call runs $2,255,700 a year.
These figures come from CallSniper’s current rate card, and a written proposal confirms them for your account.
CallSniper runs in Trinsic’s private cloud.
Before recordings move, you and the CallSniper team write down the agreed transfer, access, retention, and deletion requirements.
See it work on your own calls.
Drop in a batch of your existing recordings and CallSniper takes it from there. Your scorecard tells it exactly what to check for.
When an agent misses a callback confirmation, your supervisor gets the flagged call and the transcript line to start coaching from.
See how coaching notes work0of 12 scored
- 2026-09-15-0817-4402.wavPendingComplete85%
- 2026-09-15-0834-4403.wavPendingComplete90%
- 2026-09-15-0901-4404.wavPendingComplete60%never gave their name
- 2026-09-15-0918-4405.wavPendingComplete75%
- 2026-09-15-0942-4406.wavPendingComplete48%skipped past the caller’s problem
- 2026-09-15-1006-4407.wavPendingComplete94%
- 2026-09-15-1029-4408.wavPendingComplete81%
- 2026-09-15-1051-4409.wavPendingComplete65%never read the callback number back
- 2026-09-15-1114-4410.wavPendingComplete88%
- 2026-09-15-1137-4411.wavPendingComplete92%
- 2026-09-15-1203-4412.wavPendingComplete56%never asked what the problem was
- 2026-09-15-1225-4413.wavPendingComplete83%
Every recording is waiting on the scorecard. Scoring runs after the call ends.
The recordings here are samples. An evaluation runs the same way on a batch of your own calls, with transfer, access and retention agreed in writing first.
Start with a short demo brief.
Tell us a few details about your calls and we’ll plan the demo around them.
Prepare a demo briefCan we start with call recordings?
Yes. The platform supports bulk manual uploads with per file processing status. An evaluation can begin with selected recordings and your scoring criteria. We confirm supported file formats and handling requirements before you share files.
Can we use our own scorecard?
Yes. Your requirements become the checks on the scorecard, and the call score is the percentage of those checks a call passes. Critical failures, pass or fail flags, and an editable scoring vocabulary sit on the same scorecard. Bring your current rubric and we will show how it would be configured.
Is CallSniper an answering service?
CallSniper is quality assurance software for recorded calls. Answering services and contact centers use it to review how every call was handled.
What will we see in a demo?
The first session follows a sample call through its transcript, scorecard, and reporting workflow. An evaluation on your recordings follows an agreement on scope and data handling.
How is pricing determined?
Ask for a scoped proposal based on your call volume, review needs, and setup requirements. Pilot terms and pricing will be confirmed directly by CallSniper.
Bring your standards to a demo.
Tell us what your QA team wants to improve, and we’ll show you exactly how CallSniper applies it to a real call.
- Review your scoring criteria
- Walk through a call and its transcript
- Discuss reporting and evaluation scope