A medical-aesthetics consultation room with a chair, cabinet, and folded linens.

Show the practice manager how inquiry calls reach a booked consultation.

A coordinator may answer price questions from paid leads while checking in patients and managing the provider schedule. CallSniper reviews recorded inquiries against the practice's consultation and deposit steps, helping the manager hear where interest turned into a booking or faded without a next step.

“The exact price depends on your treatment plan.
Our injector reviews that with you
at a complimentary consultation.”

The price question turned toward a consultation, checked across submitted inquiry calls.

Submitted inquiry calls scored.
Findings grouped for review.

A practice owner hears about a lost consult when the ad spend report and the booked calendar stop matching. CallSniper reviews submitted inquiry calls against the practice's approved criteria and places the relevant transcript passage beside each finding.

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Follow an inquiry call from the price question to the booked consultation.

Each row is a moment the scorecard checks and the conversation it opens with the team.

The momentThe detail to reviewThe team conversation

Greeting

Did the coordinator name the practice and ask how the caller heard about it?

Compare the opening against the greeting and the source question your training uses.

Price question

Was the price question answered with a consultation offer, and was the provider’s role explained?

Use the transcript to see where the call turned into a quote instead of a booking.

Booking

Was a consultation booked with a specific date, time, and provider?

Look at how often the offer happens and how often the caller accepts.

Deposit and follow up

Were the deposit and confirmation policies stated, and was an unbooked caller flagged for follow up?

Share one strong booking and one missed follow up with the front desk team.

An inquiry call scorecard, 100 points.

Points are illustrative, so fit them to your treatments and the front desk training your practice runs.

Criterion	Observable behavior	Points
Practice identified	Names the practice and offers help in the greeting	10
Source captured	Asks how the caller heard about the practice and records it	15
Interest understood	Asks what concern or treatment the caller has in mind	15
Consultation offered	Answers the price question with a consultation offer	20
Booking made	Books a specific date, time, and provider	15
Policies stated	States the deposit, confirmation, and cancellation policies	10
Financing mentioned	Mentions the financing options the practice offers	5
Follow up flagged	Records an unbooked caller for a follow up call	10
Total		100

Illustrative review flags

A treatment result or outcome guaranteed over the phone
A treatment, dose, or candidacy decision recommended by a coordinator without a licensed provider
A caller’s treatment history or appointment shared with a third party without the authorization the practice’s privacy policy requires

Bring these to a pilot.

A month of recorded inquiry calls from one location
Your front desk script and the source question it requires
The deposit and confirmation policies your coordinators state
The consult booking report your practice manager reviews

The pilot scores your own inquiry calls, then puts the result beside the booked consult numbers you already track.

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Make it fit
your operation.

Confirm the workflow with the people who will use it.

Do our recordings fall under HIPAA?

That depends on how your practice is structured, and your compliance advisor makes that call. Agree recording access and privacy requirements with the CallSniper team before the first upload, including the permissions currently available.

Can it score calls for several locations with different providers?

Yes. Include the location in the upload data so recordings can be reviewed against that office's consultation and deposit steps and filtered for practice managers.

What about calls that come in through a booking service or a call center?

Vendor and front desk recordings can be organized separately and scored against the same approved criteria. This gives the practice manager comparable call evidence for the vendor review.

Where do the recordings come from?

Bulk upload from your phone system or call tracking platform is the day one path. A direct connection to your phone platform or practice management software gets scoped during the pilot.

Start with one location’s inquiry line.

Bring a month of calls and the script your coordinators train on. See how many price questions became consultations and what the others sounded like.