Why CallSniper?

Here are some of the current challenges Call Centers are facing:

  • Inability to easily transcribe call recordings for analysis
  • Significant labor hours are required to manually analyze call data
  • Are required to meet the high standards demanded by customers
  • Only a small % of total calls can actually be analyzed due to cost and inefficiencies

Bottom Line ... This leaves the call center with an incomplete view of their operational effectiveness. Quality assurance is a time consuming, costly, and resource-intensive task.

What is CallSniper?

CallSniper was designed to enable call centers to leverage best-of-breed technologies to perform their services more efficiently.

CallSniper allows you to quickly assess the performance of your call agents in near real-time. The timeliness of information enables you to provide more effective remediation steps where necessary as well as recognition for successful execution, improving the overall performance of your team members.

Benefits

  • 100% of Calls can be transcribed into text and analyzed for higher-compliance in near real-time
  • Call metrics to provide actionable insights
  • Automated notification of “Problem Calls”
  • Automated Scoring against specific ATSI and/or customized standards
  • Automated Call Playback
  • Optimize agent performance, behavioral transparency, and training
  • You have control over all your call data
  • Transcripts can serve as legal evidence for legal purposes
  • Seamless integration with select call Center software vendors

Drive Accountability & Transparency with your Clients

  • Detailed call transcriptions in text format as documented proof that you are meeting your contractual obligations with clients
  • Documented accountability helps you attract and retain clients
  • Near real-time AI driven auditing enables call centers to be more proactive with client budgets as it relates to longer calls.

Your Data is Secure:

  • Data is securely hosted in your own private cloud silo
  • Our datacenter is Tier III, HIPAA Certified & SOC2 Compliant
  • Independent dual power feeds

Data Analytics

CallSniper provides you with an interactive dashboard which displays critical information in near real-time that allows you to make more informed business decisions as part of your daily operations.

Furthermore, CallSniper lets you analyze call elements to help you meet your client’s contractual obligations, such as:

  • Stating client’s business name at the beginning of each call; or
  • Verifying medical patient identification for medical clients: (ex. Confirming the patient’s details such as the spelling of patient’s name, date of birth, insurance info, etc.)

About Us

CallSniper is a service of Trinsic Technologies. Trinsic is a leading technology solutions company providing managed IT, private cloud hosting, AI integrations, and industry specific SaaS services.

Trinsic has deep knowledge of the teleservices industry through its experience in architecting and deploying technology solutions to call centers enabling them to better leverage technology, mitigate risk and maximize profitability.

CallSniper was specifically designed leveraging the power of AI to provide call centers with a cost-effective platform to easily analyze large volumes of calls in near real-time to enhance Call Agent performance.

Contact Us

For a demo or more information,call us at (512)410-7308

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